Spam protection and legitimate bulk email in Exchange Online
Case You have a Microsoft 365 tenant and you need to be able to send legitimate bulk email via Exchange Online. You receive Non-Delivery Reports (NDR) and/or notifications from Exchange Online Protection (EOP) that some emails cannot be delivered for various reasons. Solution The root cause of this case is multi-factor and you need to carry out detailed investigation of your Exchange Online configuration and the email sending scenario you are trying to accomplish. First and foremost, as per Microsoft official documentation , it's difficult to strike a balance between customers who want to send a large volume of email vs. protecting the service from compromised accounts and bulk email senders with poor recipient acquisition practices. The cost of a Microsoft 365 email source landing on a third-party IP block list is greater than blocking a user who's sending too much email.As described in the Exchange Online Service Description , using EOP to send bulk email is not a supported u