Stefanos Cloud

This article is also available on my podcast and Youtube channel . View this article as a how-to video on Youtube. https://youtu.be/Ey3HpBbiaxE?list=PLYbmn4csggdE9qNg7iIOwLJf1EUHUBvCw Case You need to manage Microsoft 365 contacts. The following operations can be performed on a Microsoft 365 contact: - Create single contact - Create multiple contacts via CSV file upload - Edit or delete an existing contact - Export contacts to CSV file Solution In this how-to article, we will show you how to manage Microsoft 365 contacts via the Admin Center portal. Contacts are people outside your organization who you would like everyone to be able to find. Anyone listed in the Contacts section can be found in ‎Outlook‎ under People in ‎Microsoft 365‎. To manage contacts of a Microsoft 365 tenant via the Admin Center portal, go through the following steps. - Navigate with your Web browser to https://admin.microsoft.com . - On the left pane, click on "Users", then click "Contacts".

This article is also available in my podcast and Youtube channel . View this article as a how-to video on Youtube. https://youtu.be/pMaerd58ZYc?list=PLYbmn4csggdE9qNg7iIOwLJf1EUHUBvCw Case You need to created, edit and delete shared mailboxes in Microsoft 365. In this how-to article, we will show you how to manage Microsoft 365 shared mailboxes via the Admin Center portal. A shared mailbox is an initially unlicensed mailbox which includes an email address and calendar that multiple people can use. Solution Before proceeding it is important to lay out the pre-requisites for using shared mailboxes in Microsoft 365. In order to use shared mailboxes you first need to: - Have at least one licensed Microsoft 365 user with a licensed Exchange Online mailbox. You can create an unlimited number of shared mailboxes but remember that each shared mailbox must have at least one licensed mailbox in its list of members. To manage shared mailboxes of a Microsoft 365 tenant via the Admin Center portal

This article is also available in my podcast and Youtube channel . View this article as a how-to video on Youtube. https://youtu.be/WDR3IRJPeJo?list=PLYbmn4csggdE9qNg7iIOwLJf1EUHUBvCw Case You need to create, edit or delete a Microsoft 365 group. The following group types are available: - Microsoft 365 groups, also known as Unified groups - Distribution lists - Mail-enabled security groups - Security groups. In this how-to article, we will show you how to manage Microsoft 365 groups via the Admin Center portal. Solution To manage groups of a Microsoft 365 tenant via the Admin Center portal, go through the following steps. - Navigate with your Web browser to https://admin.microsoft.com . - On the left pane, click on "Teams and groups" and choose "Active Teams and Groups". - On the "Active teams and groups" page, you can see that there are four types of groups available: Microsoft 365 groups, also known as Unified groups, distribution lists, mail enabled se

This article is also available on my podcast and Youtube channel . View this article as a how-to video on Youtube. https://youtu.be/sk_G_kGDUdc?list=PLYbmn4csggdE9qNg7iIOwLJf1EUHUBvCw Case In this how-to article, we will show you how to navigate to all Microsoft 365 online apps. We will also provide an overview of the functionality offered by each online app. The Microsoft 365 user portal is the main end-user facing portal and is accessible from https://office.com , or alternatively from https://portal.office.com . Solution To navigate to the available Microsoft 365 online apps, go through the following steps. - Navigate with your Web browser to https://admin.microsoft.com . - Click on the dotted square icon on the top left corner, then at the bottom click on "All Apps". This will expand the list of available Microsoft 365 online apps. Click on the three dots next to the desired app to open it in a new tab, pin it to the Office 365 launcher or learn more about the app. - Alt

This article is also available in my podcast and Youtube channel . View this article as a how-to video on Youtube. https://youtu.be/p0z1CeEUJsM?list=PLYbmn4csggdE9qNg7iIOwLJf1EUHUBvCw Case You need to familiarize yourself with all the available Microsoft 365 Web-based admin centers and keep a list of URLs from which to access these admin centers. In this how-to article, we will show you how to navigate to all Microsoft 365 admin centers. We will also provide a brief overview of the functionality available in each admin center. Solution Microsoft 365 provides the following admin centers: - Microsoft 365 main admin center . The main admin center allows you to manage most aspects of Microsoft 365 administration, including users, teams and groups, roles, resources, billing, support, reports and health monitoring. The main admin center can be reached at https,admin,dot,microsoft,dot,com. - Azure Active Directory . Azure Active Directory allows you to control Identity and Access Management,

This article is also available in my podcast and in my Youtube channel . You can view the full Youtube video below. https://youtu.be/q4BHDGaH59M Case You need to monitor and manage the health status of all Microsoft 365 services in your tenant as well as manage Microsoft 365 performance monitoring and email alerts on Microsoft 365 health issues and new service features. Solution In this how-to article, we will show you how to monitor Microsoft 365 service health status in the admin center. This includes service health, message center, product feedback and network connectivity. To access the Microsoft 365 admin center portal, browse to https://admin.microsoft.com and login with your global administrator credentials. Service Health The service health page has three available tabs, namely the Overview, Issue History and Reported Issues tabs. Overview On this page you can view the active issues in all Microsoft 365 services and also review the status of all Services (healthy or advisory

Case You have one or more Ultra High Definition (UHD) screens (4K resolution) and you need to use these screens in a Citrix Virtual Apps and Desktops (VAD) session. When you launch a hosted app or desktop by using the Citrix Workspace App (CWA) client version CR 2206, you notice that the Citrix session screen rendering show very small fonts which make the session elements unreadable. Full High Definition (FHD) is a resolution of 1920x1080P. Ultra High Definition (UHD) is a resolution of 3840x2160P. This means that there are more pixels per inch (PPI) - or Dots Per Inch (DPI) in a UHD monitor and this in turn provides a higher screen resolution. This issue is by design and needs a configuration change when your Citrix VAD server infrastructure is version LTSR 1912. The following article provides more details: https://support.citrix.com/article/CTX460068/dpi-support-changes-with-citrix-workspace-app-for-windows-2206 . The current KB article provides guidance on how to resolve Citrix Virt

This article is also available on my podcast and the Youtube channel . View this article as a how-to video on Youtube. https://youtu.be/LHkJ18-JTVs?list=PLYbmn4csggdE9qNg7iIOwLJf1EUHUBvCw Case You need to provision Exchange Online resource mailboxes and Sharepoint Online sites from the Microsoft 365 Admin Center portal. Solution In this how-to article, we will show you how to create resource mailboxes and Sharepoint sites from the Microsoft 365 Admin Center portal. By creating a resource mailbox in Exchange Online via the Microsoft 365 Admin Center portal, you can use it for things like a conference room, company car, or equipment which everyone in the organization needs to use, so that those resources are reservable. Carry out the following steps. - Navigate to https://admin.microsoft.com and login with a global administrator account. - To create an Exchange Online resource mailbox, on the left pane extract the "Resources" section and click on "Rooms and equipment&quo

This article appears also in my podcast and Youtube channel . You can view this article as a how-to video on Youtube. https://youtu.be/IksURyRiLaM?list=PLYbmn4csggdE9qNg7iIOwLJf1EUHUBvCw Case In this how-to article we will show you how to add multiple users to a Microsoft 365 tenant via the Admin Center portal. Solution To add multiple users to a Microsoft 365 tenant via the Admin Center portal, go through the following steps. - Navigate with your Web browser to https,admin,dot,microsoft,dot,com. - On the left pane, click on "Users", then click "Active Users". - Under the "Active Users" section on the main area, click on "Add multiple users". - You can either add users manually in bulk by using the user interface of the "Add list of users" screen or you can upload a CSV file which should be prepopulated with your list of users. From this point onwards you have two options. Option 1 In the "Add list of users" screen, fill-in t

This article is also available on my podcast and Youtube channel . View this article as a how-to video on Youtube. https://youtu.be/hCtSNoZ04Ok?list=PLYbmn4csggdE9qNg7iIOwLJf1EUHUBvCw Case You need to manage existing user roles, create new custom user roles and assign users and groups to existing roles in Microsoft 365. You need to also manage Microsoft 365 administrative units. Solution In this how-to article, we will show you how to manage Microsoft 365 user role assignments and administrative units. Role assignments From within the Microsoft 365 Admin Center portal, you can assign ‎Azure AD‎ built-in roles to users who need access to other admin centers and resources in ‎Azure Active Directory‎, such as users, groups, and apps which use ‎Microsoft Graph‎ API. The following groups of user role assignments can be made from the Admin Center portal. - Azure AD role assignments - Exchange Online role assignments - Intune role assignments In the next steps, we will show you how to assign

Case You receive a Non Delivery Report in Exchange Online similar to the following, after sending an email message. Your message to IMCEAEX -_o=_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=d478a21369b24b7dbbcd0eaab8ff6e36-d+2E@.PROD.OUTLOOK.COM couldn't be delivered. Your email program is using outdated address information for this recipient. Reported error: 550 5.1.11 RESOLVER.ADR.ExRecipNotFound; Recipient not found by Exchange Legacy encapsulated email address lookup. Solution To prevent the Outlook client from using outdated address information, you will need to clear the recipient Auto-Complete List in Outlook or Outlook on the web by carrying out the following steps to clear the recipient Auto-Complete List from the Outlook email client. - Identify the recipient who did not receive your email message by looking at the To or CC information located in the Original Message Headers section. Recipients whose names are followed by a set of charact

Case While you had been working inside a Citrix Virtual Apps and Desktops sessions without issues, you suddenly realize that your keyboard is not responding. You verify that the keyboard is working on your local Windows machine without issues. Solution Carry out the steps below to resolve any issues related to your keyboard not responding inside a Citrix session. - Ensure that there is no hardware or driver failure of the keyboard in question. First check the Device Manager MMC console in Windows (devmgmt.msc) to ensure that there are no driver or hardware issues. If there are any, resolve them by installing the hardware vendor driver or take any necessary action to have a clean device management console. - Ensure that there are no power issues for the keyboard in question. You may need to try connecting the keyboard to another port on your computer and try between USB 2.0 and USB 3.0 ports, in case the keyboard is not compatible with one of the two protocols. Ensure that no USB hub is

Case You need to add a Sharepoint Online site or OneDrive for Business files as Windows mapped drive. Solution Generally there are three options through which you can add a Sharepoint Online site or OneDrive for Business files as Windows mapped drive. - Option 1. OneDrive for Business client (which comes at cost of storage syncing and Citrix limitations in VDI environments, check Citrix docs for OneDrive limitations). - Option 2. Webdav with required service and IE authentication cached. - Option 3. Via Microsoft Graph API. Option 1 - Onedrive and Onedrive for Business OneDrive (retail version) and OneDrive for Business (Office 365 version of work or school accounts) are using the same Microsoft proprietary file syncing protocol. The OneDrive client is available on all Windows operating systems and has also been ported to some other platforms such as MacOSX and Linux . A few more OneDrive implementation solutions for Linux can be found at: https://askubuntu.com/questions/804301/how-t